Terms of Service

1.1 "Services" means design, branding, UI/UX, web development, copywriting, consulting, and related creative services as described on the Company's website or in a signed Statement of Work (SOW).

1.2 "Deliverables" means all designs, code, copy, assets, files, and materials created by RelentlessGX for the Client under this Agreement.

1.3 "Charges" means the fees payable by the Client as set forth on the Company's website, in the SOW, or as otherwise agreed in writing.

1.4 "Intellectual Property Rights" means patents, copyrights, trademarks, trade secrets, moral rights, database rights, design rights, and all other intellectual property rights, whether registered or unregistered, in any jurisdiction.

1.5 "Subscription" means an ongoing service plan billed on a recurring basis (monthly or otherwise).

1.6 "Project" means a one-off engagement with a defined scope and deliverable.

1.7 "Sprint" means a defined work period (typically 48 business hours) during which deliverables are produced and iterated.

1.8 "Business Hours" means Monday through Friday, 9:00 AM to 5:00 PM Eastern Standard Time (EST/UTC-5), excluding Company Holidays.

1.9 "Turnaround Time" means the time between task submission and initial deliverable, measured in Business Hours.

2.1 Appointment. The Client engages RelentlessGX to provide the Services on the terms set forth in this Agreement.

2.2 Service Delivery. RelentlessGX shall:

• Use reasonable skill, care, and professional judgment in providing the Services;
• Provide Services in accordance with the description on the Company's website or in the signed SOW;
• Deliver Services on a best-efforts basis within the stated turnaround times;
• Assign qualified senior personnel to the Client's account.

2.3 Service Limitations. The Services do not include:

• Third-party software licenses, hosting, domain registration, or stock assets (unless explicitly included);
• Server-side development, backend engineering, or database architecture (unless explicitly included);
• Legal, accounting, or regulatory compliance advice;
• Services outside the scope described on the website or SOW.

3.1 The Client shall:

• Provide accurate, complete, and timely information, materials, and feedback as reasonably required;
• Designate a single point of contact with decision-making authority;
• Review and respond to deliverables within five (5) business days unless otherwise agreed;
• Ensure all materials provided do not infringe any third-party Intellectual Property Rights;
• Obtain necessary licenses for any third-party assets requested for use in Deliverables.

3.2 Delayed Feedback. If the Client fails to provide required materials or feedback within seven (7) business days of request, RelentlessGX may:

• Pause work without penalty until materials are received;
• Continue billing for Subscription services during the pause;
• Deem the task or sprint approved as-is for Project engagements.

3.3 Scope Changes. Any changes to the agreed scope may result in timeline adjustments or additional Charges. Material scope changes require written agreement.

4.1 Plans and Pricing. Current Subscription plans and pricing are published on the Company's website. Pricing is subject to change with thirty (30) days' written notice to existing Subscribers.

4.2 Billing Cycle. Subscriptions are billed in advance on a monthly basis unless otherwise specified. The billing cycle begins on the date of initial payment.

4.3 Request Queue. Subscription clients may submit unlimited requests. Requests are processed sequentially unless the plan allows concurrent requests. Each request receives an initial deliverable within the stated Turnaround Time.

4.4 Unused Capacity. Unused request capacity does not roll over to subsequent billing periods.

4.5 Pausing. Subject to plan terms, Clients may pause their Subscription for up to one (1) billing cycle per calendar year. Pause requests must be submitted at least five (5) business days before the next billing date. Paused time does not extend the billing cycle.

4.6 Subscription Renewal. Subscriptions automatically renew at the then-current rate unless canceled in accordance with Section 9.

5.1 Scope and Pricing. Project scope, deliverables, timeline, and pricing are defined in a written quote or SOW. Work begins upon Client approval and payment of the deposit.

5.2 Deposit. A non-refundable deposit of fifty percent (50%) is required to commence work unless otherwise agreed in writing. The remaining balance is due upon project completion and before final file delivery.

5.3 Revisions. Projects include the number of revision rounds specified in the quote or SOW. Additional revisions beyond the included rounds are billed at the Company's then-current hourly rate or as agreed.

5.4 Timeline. Estimated timelines assume timely Client feedback. Delays caused by the Client may extend the timeline without liability to RelentlessGX.

6.1 Currency. All Charges are quoted and payable in United States Dollars (USD). The Client is responsible for any currency conversion fees or exchange rate fluctuations when paying from non-USD accounts.

6.2 Payment Methods. Payments are processed via Stripe, bank transfer, or other methods specified by the Company. The Client authorizes recurring charges for Subscription services.

For bank transfers, payment details will be provided upon request or included in the invoice. Stripe payments accept all major credit cards and select local payment methods.

6.3 Taxes. All Charges are exclusive of applicable taxes. As of the date of this Agreement, Hong Kong does not impose VAT, GST, or sales tax on services. However, the Client is responsible for any taxes, duties, or levies imposed by their own jurisdiction on the receipt of Services, including but not limited to:

• Value Added Tax (VAT) or Goods and Services Tax (GST) in the Client's jurisdiction;
• Withholding taxes required by the Client's jurisdiction;
• Any other applicable indirect taxes.

6.4 Withholding Tax. If the Client is required by law to withhold or deduct taxes from payments, the Client shall gross up payments so that RelentlessGX receives the full USD amount invoiced. The Client shall provide RelentlessGX with official tax receipts or other documentation evidencing such withholding within thirty (30) days of payment.

6.5 Late Payment. If payment is not received within seven (7) days of the due date:

• RelentlessGX may suspend Services without notice;
• Interest shall accrue on overdue amounts at the rate of 1.5% per month (18% per annum), or the maximum rate permitted by applicable law, whichever is lower, calculated daily until payment is received;
• RelentlessGX may engage collection efforts, with the Client responsible for reasonable collection costs and legal fees.

6.6 Chargebacks. Initiating a payment dispute or chargeback without first attempting to resolve the issue with RelentlessGX constitutes a material breach. The Client agrees to pay all costs incurred in responding to disputes, including administrative fees and chargeback penalties imposed by payment processors.

6.7 Price Adjustments. RelentlessGX may adjust pricing with thirty (30) days' notice. Existing Subscribers are locked into their current rate until their next renewal date.

6.8 Invoicing. Invoices are issued in USD and sent electronically to the Client's registered email address. Invoices are due upon receipt unless otherwise specified. For Subscription services, invoices are generated automatically at the start of each billing cycle.

7.1 Ownership of Deliverables. Upon full payment, all Intellectual Property Rights in the Deliverables transfer to the Client, except:

• Pre-existing materials owned by RelentlessGX or third parties;
• Third-party fonts, images, or assets requiring separate licenses;
• Open-source components subject to their respective licenses.

7.2 Pre-Existing Materials. RelentlessGX retains all rights to tools, methodologies, frameworks, and pre-existing materials used in creating Deliverables. The Client receives a perpetual, non-exclusive, royalty-free license to use such materials solely as incorporated into the Deliverables.

7.3 Third-Party Assets. If Deliverables incorporate third-party fonts, stock images, or other licensed assets, RelentlessGX will notify the Client. The Client is responsible for obtaining and maintaining appropriate licenses. RelentlessGX is not liable for consequences arising from the Client's failure to secure required licenses.

7.4 Client Materials. The Client retains all rights to materials provided to RelentlessGX. The Client grants RelentlessGX a non-exclusive license to use such materials solely for providing the Services.

7.5 Client Warranty. The Client warrants that all materials provided do not infringe any third-party rights and agrees to indemnify RelentlessGX against any claims arising from such materials.

7.6 Moral Rights. To the extent permitted by law, RelentlessGX waives any moral rights in the Deliverables.

8.1 Portfolio License. Unless otherwise agreed in writing, the Client grants RelentlessGX a perpetual, royalty-free, non-exclusive license to:

• Display Deliverables in the Company's portfolio, website, and marketing materials;
• Identify the Client as a customer;
• Include a discreet attribution link in the footer of websites built by RelentlessGX.

8.2 Confidential Projects. If the Client requires confidentiality, the Client must execute a separate Non-Disclosure Agreement (NDA) prior to project commencement. NDA terms supersede this Section 8.

8.3 Case Studies. RelentlessGX may create case studies featuring the Client's project. The Client will have the opportunity to review and approve case study content before publication.

9.1 Effective Date. This Agreement is effective upon the Client's first payment or acceptance of Services.

9.2 Subscription Cancellation. The Client may cancel a Subscription at any time by:

• Using the cancellation function in the Client's account portal; or
• Sending written notice to the support email.

Cancellation must be received at least five (5) business days before the next billing date. Cancellation takes effect at the end of the current billing period. The Client retains access to Services and may receive Deliverables until the period ends.

9.3 Project Cancellation. The Client may cancel a Project engagement by providing written notice. Upon cancellation:

• All deposits are non-refundable;
• The Client is responsible for payment for all work completed through the cancellation date;
• Upon payment, the Client receives all Deliverables completed to date.

9.4 Termination by RelentlessGX. RelentlessGX may terminate this Agreement immediately if:

• The Client breaches any material term and fails to cure within seven (7) days of notice;
• The Client fails to pay Charges when due;
• The Client engages in abusive, harassing, or threatening conduct toward RelentlessGX personnel;
• The Client's use of Services violates applicable law or this Agreement.

9.5 Effect of Termination.

• All outstanding Charges become immediately due;
• Upon full payment, the Client receives all completed Deliverables;
• RelentlessGX retains ownership of all work product if payment is not received;
• Provisions regarding Intellectual Property, Confidentiality, Limitation of Liability, and Indemnification survive termination.

9.6 No Refunds. Except as provided in Section 10 (Guarantees), all payments are non-refundable. No credits or refunds are issued for partial periods, unused capacity, or post-renewal cancellations.

10.1 48-Hour First Delivery Guarantee. For Subscription clients, RelentlessGX guarantees an initial deliverable within forty-eight (48) Business Hours of task submission. If this guarantee is not met through no fault of the Client, the Client may request a service credit equal to one (1) day of their Subscription value.

10.2 7-Day First-Sprint Guarantee. New Subscription clients who are not satisfied with their first Sprint deliverables may request a full refund within seven (7) calendar days of the first deliverable. To qualify:

• The Client must provide written notice of dissatisfaction within the 7-day window;
• The Client must specify the reasons for dissatisfaction;
• Upon refund, all Deliverables produced during the refund period remain the property of RelentlessGX and may not be used by the Client.

10.3 Unlimited Revisions. Subscription plans include unlimited revisions within the scope of the original request. "Unlimited revisions" means iterating on approved concepts, not unlimited new concepts or scope expansion.

10.4 Guarantee Limitations. Guarantees do not apply if:

• Delays are caused by the Client's failure to provide required materials or feedback;
• The request requires third-party coordination outside RelentlessGX's control;
• Force majeure events occur;
• The Client's account has a past-due balance.

11.1 Definition. "Confidential Information" means any non-public information disclosed by either party, including business plans, customer data, pricing, technical information, and trade secrets.

11.2 Obligations. Each party agrees to:

• Protect the other party's Confidential Information with at least the same degree of care used for its own confidential information;
• Use Confidential Information only for purposes of this Agreement;
• Not disclose Confidential Information to third parties without prior written consent.

11.3 Exceptions. Confidentiality obligations do not apply to information that:

• Is or becomes publicly available through no fault of the receiving party;
• Was known to the receiving party before disclosure;
• Is independently developed without use of Confidential Information;
• Is rightfully received from a third party without restriction;
• Must be disclosed by law, provided the disclosing party gives reasonable notice.

11.4 Duration. Confidentiality obligations survive termination for three (3) years.

12.1 Data Processing. RelentlessGX processes personal data in accordance with its Privacy Policy and in compliance with applicable data protection laws based on the contracting entity:

• For US-based Clients: Applicable US federal and state privacy laws, including the California Consumer Privacy Act (CCPA) where applicable.
• For International Clients: The Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong ("PDPO").

12.2 Data Protection Principles. RelentlessGX adheres to the following principles:

• Collecting personal data only for lawful purposes directly related to the Services;
• Taking reasonable steps to ensure personal data is accurate and not kept longer than necessary;
• Using personal data only for the purposes for which it was collected;
• Implementing appropriate security measures to protect personal data.

12.3 Client Data. The Client retains ownership of all data provided to RelentlessGX. RelentlessGX will:

• Use Client data solely to provide the Services;
• Implement reasonable security measures to protect Client data;
• Not sell or share Client data with third parties except as necessary to provide Services or as required by law.

12.4 Cross-Border Transfers. The Client acknowledges that data may be transferred to and processed in jurisdictions outside the Client's home country, including the United States, Hong Kong, and other locations where RelentlessGX or its contractors operate. By using the Services, the Client consents to such transfers in accordance with applicable law.

12.5 Data Retention. RelentlessGX retains project files for twelve (12) months following project completion or Subscription termination. The Client should maintain their own backups. Upon written request, RelentlessGX will delete Client data in accordance with applicable law, subject to legal retention requirements.

12.6 GDPR Compliance. For Clients established in the European Economic Area or whose end users are subject to the General Data Protection Regulation ("GDPR"), RelentlessGX will execute a Data Processing Agreement upon request and provide additional protections as required by GDPR.

12.7 Data Subject Rights. Individuals whose personal data is processed under this Agreement may exercise their rights under applicable data protection law by contacting RelentlessGX.

13.1 Company Warranty. RelentlessGX warrants that:

• Services will be performed in a professional and workmanlike manner;
• Deliverables will substantially conform to the agreed specifications;
• To its knowledge, Deliverables will not infringe any third-party Intellectual Property Rights.

13.2 Disclaimer. EXCEPT AS EXPRESSLY PROVIDED HEREIN, SERVICES AND DELIVERABLES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. RELENTLESSGX DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

13.3 No Guarantee of Results. RelentlessGX does not guarantee any specific business outcomes, including but not limited to increased traffic, conversions, revenue, or fundraising success. Past performance metrics referenced in marketing materials are illustrative and not guarantees of future results.

13.4 Third-Party Services. RelentlessGX is not responsible for third-party services, platforms, or integrations (e.g., Webflow, Framer, hosting providers, analytics tools). The Client's use of such services is subject to their respective terms.

14.1 Exclusion of Damages. TO THE MAXIMUM EXTENT PERMITTED BY THE LAWS OF THE APPLICABLE JURISDICTION, NEITHER PARTY SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING FROM THIS AGREEMENT, REGARDLESS OF THE CAUSE OF ACTION OR WHETHER SUCH DAMAGES WERE FORESEEABLE.

14.2 Cap on Liability. RELENTLESSGX'S TOTAL AGGREGATE LIABILITY UNDER THIS AGREEMENT SHALL NOT EXCEED THE TOTAL CHARGES PAID BY THE CLIENT IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

14.3 Exceptions. The limitations in this Section 14 do not apply to:

• The Client's payment obligations;
• Either party's indemnification obligations;
• Breaches of confidentiality;
• Fraud, fraudulent misrepresentation, or wilful misconduct;
• Liability that cannot be excluded or limited under applicable law.

14.4 Consumer Contracts.

For US-based Clients: If the Client is contracting as a consumer, nothing in this Agreement shall exclude or restrict liability to the extent prohibited by applicable state consumer protection laws.

For International Clients: If the Client is contracting as a consumer within the meaning of the Control of Exemption Clauses Ordinance (Cap. 71), nothing in this Agreement shall exclude or restrict RelentlessGX's liability for death or personal injury resulting from negligence, or for breach of the implied terms as to title, quiet possession, and freedom from encumbrances under the Sale of Goods Ordinance (Cap. 26) or Supply of Services (Implied Terms) Ordinance (Cap. 457).

14.5 Essential Purpose. The parties acknowledge that the limitations in this Section 14 are essential to the Agreement and reflect the allocation of risk between the parties. The fees charged by RelentlessGX reflect this allocation of risk.

15.1 Client Indemnification. The Client agrees to defend, indemnify, and hold harmless RelentlessGX, its officers, employees, and contractors from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from:

• The Client's breach of this Agreement;
• Materials provided by the Client that infringe third-party rights;
• The Client's use of Deliverables in violation of law;
• The Client's products or services.

15.2 Company Indemnification. RelentlessGX agrees to defend, indemnify, and hold harmless the Client from claims that Deliverables created solely by RelentlessGX infringe a third party's Intellectual Property Rights, provided:

• The Client notifies RelentlessGX promptly of any claim;
• RelentlessGX has sole control of the defense and settlement;
• The Client provides reasonable cooperation.

15.3 Remedies. If Deliverables are found to infringe, RelentlessGX may, at its option:

• Obtain the right for the Client to continue using the Deliverables;
• Modify the Deliverables to be non-infringing;
• Replace the Deliverables with non-infringing alternatives;
• Refund amounts paid for the infringing Deliverables.

16.1 During the term of this Agreement and for twelve (12) months thereafter, the Client shall not directly or indirectly solicit, recruit, or hire any RelentlessGX employee, contractor, or agent who provided Services to the Client, without RelentlessGX's prior written consent.

16.2 If the Client hires such personnel in violation of this Section, the Client agrees to pay a placement fee equal to six (6) months of the individual's compensation or $25,000, whichever is greater.

Neither party shall be liable for delays or failures in performance resulting from circumstances beyond its reasonable control, including acts of God, natural disasters, war, terrorism, riots, government actions, power failures, internet outages, or pandemics. The affected party shall notify the other party promptly and use reasonable efforts to mitigate the impact.

18.1 Observed Holidays. RelentlessGX observes the following United States federal holidays, during which operations are closed:

• New Year's Day
• Martin Luther King Jr. Day
• Presidents' Day
• Memorial Day
• Juneteenth
• Independence Day
• Labor Day
• Columbus Day
• Veterans Day
• Thanksgiving Day
• Day after Thanksgiving
• Christmas Eve (half day)
• Christmas Day
• New Year's Eve (half day)

18.2 Extended Closures. RelentlessGX may close for extended periods (e.g., year-end break between Christmas and New Year). Clients will receive advance notice. Subscription clients will receive prorated credits for closures exceeding three (3) consecutive business days beyond observed holidays.

18.3 Turnaround Impact. Holidays and closures do not count toward Business Hours for Turnaround Time calculations.

19.1 Informal Resolution. Before initiating formal proceedings, the parties agree to attempt good-faith resolution through direct communication for at least thirty (30) days.

19.2 Mediation. If informal resolution fails, the parties agree to participate in mediation before pursuing arbitration or litigation:

• For US-based Clients: Mediation administered by JAMS or another mutually agreed mediation service.
• For International Clients: Mediation administered by the Hong Kong Mediation Centre or another mutually agreed mediation body.

19.3 Arbitration. Any dispute, controversy, or claim arising out of or relating to this Agreement, or the breach, termination, or invalidity thereof, shall be settled by arbitration as follows:

For US-based Clients:

• Arbitration shall be administered by JAMS under its Comprehensive Arbitration Rules and Procedures.
• The seat of arbitration shall be Cheyenne, Wyoming, USA.
• The number of arbitrators shall be one (1).
• The language of arbitration shall be English.
• The arbitral award shall be final and binding and may be entered in any court of competent jurisdiction.

For International Clients:

• Arbitration shall be administered by the Hong Kong International Arbitration Centre ("HKIAC") in accordance with the HKIAC Administered Arbitration Rules in force at the time of commencement.
• The seat of arbitration shall be Hong Kong.
• The number of arbitrators shall be one (1), unless the parties agree otherwise or the dispute exceeds USD 400,000, in which case three (3) arbitrators shall be appointed.
• The language of arbitration shall be English.
• The arbitral award shall be final and binding upon the parties.
• Judgment upon the award may be entered in any court having jurisdiction, including courts in Hong Kong under the Arbitration Ordinance (Cap. 609).

19.4 Class Action Waiver. To the extent permitted by applicable law, the parties agree to resolve disputes individually. Neither party may bring claims as a plaintiff or class member in any class, consolidated, or representative action.

19.5 Small Claims.

• For US-based Clients: Either party may pursue claims in small claims court if the claim falls within its jurisdictional limits.
• For International Clients: Either party may pursue claims in the Small Claims Tribunal of Hong Kong if the claim falls within its jurisdiction (currently claims not exceeding HKD 75,000).

19.6 Injunctive Relief. Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect Intellectual Property Rights or Confidential Information, without first engaging in arbitration.

20.1 Governing Law. This Agreement shall be governed by and construed in accordance with:

• For Clients based in the United States: The laws of the State of Wyoming, USA, without regard to its conflict of law principles; or
• For Clients based outside the United States: The laws of the Hong Kong Special Administrative Region of the People's Republic of China, without regard to its conflict of law principles.

20.2 Jurisdiction. Subject to Section 19 (Dispute Resolution), the parties irrevocably submit to the exclusive jurisdiction of:

• For Clients based in the United States: The state and federal courts located in Laramie County, Wyoming, USA; or
• For Clients based outside the United States: The courts of Hong Kong.

20.3 Service of Process. Any legal process or other document in any proceedings may be served by any method permitted by the applicable governing law or by international convention. The Client agrees that service by registered mail or courier to the address provided during registration shall constitute valid service.

20.4 Language. This Agreement is executed in English. If this Agreement is translated into any other language, the English version shall prevail in the event of any conflict or inconsistency.

20.5 Applicable Statutes. Depending on the contracting entity:

For US-based Clients (Wyoming LLC):

• The Uniform Commercial Code as adopted in Wyoming (W.S. § 34.1-1-101 et seq.);
• Federal and state consumer protection laws where applicable;
• The Electronic Signatures in Global and National Commerce Act (E-SIGN Act);
• The Wyoming Uniform Electronic Transactions Act (W.S. § 40-21-101 et seq.).

For International Clients (Hong Kong entity):

• Contracts (Rights of Third Parties) Ordinance (Cap. 623): Unless expressly stated, no person who is not a party to this Agreement may enforce any of its terms under this Ordinance.
• Electronic Transactions Ordinance (Cap. 553): The parties agree that this Agreement and related communications may be concluded electronically in accordance with this Ordinance.
• Personal Data (Privacy) Ordinance (Cap. 486): RelentlessGX shall handle personal data in accordance with this Ordinance as set out in Section 12.
• Copyright Ordinance (Cap. 528): Intellectual Property Rights in Deliverables are assigned and licensed in accordance with this Ordinance.

21.1 Consent. The Client consents to receive electronic communications from RelentlessGX regarding the Services, including invoices, notices, and updates.

21.2 Legal Effect. The Client agrees that electronic communications satisfy any legal requirement that communications be in writing.

21.3 Electronic Signatures. The Client agrees that electronic signatures, contracts, and records have the same legal effect as their physical counterparts.

22.1 Agreement Modifications. RelentlessGX may modify this Agreement by posting updated terms on its website and notifying existing Clients. Material changes take effect thirty (30) days after notice. Continued use of Services after the effective date constitutes acceptance.

22.2 Service Modifications. RelentlessGX may modify, suspend, or discontinue any aspect of the Services at any time. Material changes affecting existing Subscriptions will be communicated with reasonable notice.

23.1 Entire Agreement. This Agreement, together with any SOW, constitutes the entire agreement between the parties and supersedes all prior agreements and understandings.

23.2 Severability. If any provision is found unenforceable, the remaining provisions remain in full effect. The unenforceable provision shall be modified to the minimum extent necessary to make it enforceable.

23.3 Waiver. Failure to enforce any right or provision does not constitute a waiver of such right or provision.

23.4 Assignment. The Client may not assign this Agreement without RelentlessGX's written consent. RelentlessGX may assign this Agreement in connection with a merger, acquisition, or sale of assets.

23.5 Independent Contractors. The parties are independent contractors. Nothing in this Agreement creates an employment, partnership, joint venture, or agency relationship.

23.6 Notices. Notices must be in writing and sent to the addresses provided during registration (for the Client) or to the support email (for RelentlessGX). Email notices are effective upon confirmed delivery.

23.7 Headings. Section headings are for convenience only and do not affect interpretation.

23.8 Counterparts. This Agreement may be executed in counterparts, each of which is deemed an original.

24.1 Referral Commission. RelentlessGX offers a referral commission of five percent (5%) of the referred client's payments for twelve (12) months from their subscription start date.

24.2 Eligibility. Referrals must be new clients who have not previously engaged RelentlessGX. The referrer must be in good standing with no overdue payments.

24.3 Payment. Referral commissions are paid monthly via the method specified in the referral program terms, subject to a minimum payout threshold.

24.4 Program Modifications. RelentlessGX may modify or terminate the referral program at any time with notice to participants.

25.1 Prohibited Content. The Client shall not request Deliverables that:

• Infringe third-party Intellectual Property Rights;
• Contain defamatory, obscene, or illegal content;
• Promote violence, discrimination, or illegal activities;
• Violate any applicable law or regulation.

25.2 Refusal of Service. RelentlessGX reserves the right to refuse any request that violates this Section or that, in its sole discretion, is objectionable. Such refusal does not entitle the Client to a refund.

For questions, notices, or complaints regarding this Agreement or the Services:

RelentlessGX
Email: [email protected]
Website: relentlessgx.com

For data protection enquiries: [email protected]

Registered company details and address will be provided upon request or as required by law.

27.1 Contracting Entities. RelentlessGX operates through multiple legal entities to better serve clients in different regions:

• United States: A limited liability company organized under the laws of the State of Wyoming, USA, in accordance with the Wyoming Limited Liability Company Act (W.S. § 17-29-101 et seq.).
• International (Rest of World): A limited company incorporated under the Companies Ordinance (Cap. 622) of Hong Kong.

The applicable contracting entity will be clearly identified on invoices and Statements of Work. Registered company details are available upon request or as required by law.

27.2 For US-based Clients (Wyoming LLC):

• This Agreement shall be deemed a "business-to-business" agreement. If the Client is a consumer, additional consumer protection rights under applicable state law may apply.
• The parties agree that the Federal Arbitration Act governs the interpretation and enforcement of Section 19 (Dispute Resolution).
• Nothing in this Agreement shall limit any rights the Client may have under applicable state consumer protection statutes that cannot be waived by contract.
• The Wyoming LLC is formed and operates in compliance with the Wyoming Limited Liability Company Act and the Wyoming Registered Agent Act.

27.3 For International Clients (Hong Kong entity):

• A person who is not a party to this Agreement has no right under the Contracts (Rights of Third Parties) Ordinance (Cap. 623) to enforce or enjoy the benefit of any term of this Agreement.
• Claims arising under this Agreement must be brought within the limitation periods prescribed by the Limitation Ordinance (Cap. 347). For breach of contract, the limitation period is generally six (6) years from the date on which the cause of action accrued.
• This Agreement has been drafted to comply with the Unconscionable Contracts Ordinance (Cap. 458) and the Control of Exemption Clauses Ordinance (Cap. 71). If any term is found to be unconscionable or unreasonable by a Hong Kong court, such term shall be severed or modified to the minimum extent necessary.
• RelentlessGX reserves the right to conduct customer due diligence in accordance with the Anti-Money Laundering and Counter-Terrorist Financing Ordinance (Cap. 615). The Client agrees to provide identification documents and source of funds information upon request.

27.4 Determination of Client Location. For purposes of determining which entity contracts with the Client, the Client's location shall be determined by:

• The billing address provided by the Client; or
• The principal place of business for entity Clients; or
• The country of residence for individual Clients.

RelentlessGX reserves the right to request documentation to verify the Client's location.