RelentlessGX ("RelentlessGX," "Company," "we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy ("Policy") explains how we collect, use, disclose, and safeguard your information when you visit our website (relentlessgx.com), use our Services, communicate with us, or otherwise interact with our business.
RelentlessGX is operated by one of the following entities depending on your location:
- For Clients based in the United States: A limited liability company organized under the laws of the State of Wyoming, USA.
- For Clients based outside the United States: A limited company incorporated in Hong Kong.
By accessing our website or using our Services, you consent to the data practices described in this Policy. If you do not agree with any part of this Policy, please discontinue use of our website and Services immediately.
We may update this Policy from time to time. We will notify you of material changes by posting the updated Policy on our website with a revised "Last Updated" date. Your continued use of our Services after any changes constitutes acceptance of the updated Policy.
1.INFORMATION WE COLLECT
We collect information that identifies, relates to, describes, or could reasonably be linked to you ("Personal Information"). The types of Personal Information we collect depend on how you interact with us.
Information You Provide Directly
Account and Registration Information:
- Full name
- Email address
- Phone number
- Company name and job title
- Billing address
- Password and account credentials
Payment Information:
- Credit card or payment card details (processed by third-party payment processors)
- Billing address
- Transaction history
Project and Service Information:
- Project briefs, creative assets, and materials you submit
- Brand guidelines, logos, and design files
- Communication preferences
- Feedback and survey responses
Communications:
- Emails, messages, and correspondence with our team
- Support tickets and inquiries
- Comments and feedback
Information Collected Automatically
When you visit our website or use our Services, we automatically collect:
Device and Browser Information:
- IP address
- Browser type and version
- Operating system
- Device type and identifiers
- Screen resolution
- Language and time zone settings
Usage Information:
- Pages visited and clickstream data
- Time spent on pages
- Referring URLs and exit pages
- Search queries on our website
- Features used within our Services
- Date and time of access
Location Information:
- Approximate geographic location derived from IP address
- Country and region
Information from Third Parties
We may receive information about you from:
- Payment Processors: Transaction confirmations and payment status
- Analytics Providers: Aggregated website usage data
- Marketing Partners: Information about how you interact with our advertisements
- Social Media Platforms: If you connect or interact with us through social media
- Referral Sources: Information from partners who refer you to us
- Public Sources: Publicly available business information
2.HOW WE COLLECT INFORMATION
We collect information through:
- Direct Interactions: When you create an account, subscribe to Services, submit project requests, contact us, or complete forms
- Automated Technologies: Cookies, web beacons, pixels, and similar tracking technologies
- Third-Party Sources: Payment processors, analytics services, and marketing platforms
- Publicly Available Sources: Business directories and public records
3.HOW WE USE YOUR INFORMATION
We use your Personal Information for the following purposes:
Service Delivery
- Provide, operate, and maintain our Services
- Process transactions and send related information (invoices, confirmations)
- Create and manage your account
- Deliver design work and creative assets
- Communicate about projects, updates, and support
Communication
- Respond to inquiries, comments, and support requests
- Send administrative messages (service announcements, policy updates)
- Send marketing communications (with your consent where required)
- Notify you about changes to our Services
Improvement and Development
- Analyze usage patterns to improve our website and Services
- Develop new features and offerings
- Conduct research and analytics
- Test and troubleshoot new products and features
Security and Compliance
- Detect, prevent, and address fraud and security issues
- Enforce our Terms of Service and other agreements
- Comply with legal obligations and respond to lawful requests
- Protect our rights, property, and safety, and that of our users
Marketing and Advertising
- Send promotional communications about products and services
- Personalize your experience and deliver targeted content
- Measure the effectiveness of marketing campaigns
- Administer promotions, surveys, and contests
4.LEGAL BASIS FOR PROCESSING (EEA/UK/HONG KONG)
If you are located in the European Economic Area (EEA), United Kingdom, Switzerland, or Hong Kong, we process your Personal Information based on the following legal grounds:
Contractual Necessity:
Processing necessary to perform our contract with you or take steps at your request before entering into a contract (e.g., providing Services, processing payments).
Legitimate Interests:
Processing necessary for our legitimate business interests, provided those interests are not overridden by your rights (e.g., improving Services, fraud prevention, direct marketing to existing customers).
Legal Obligation:
Processing necessary to comply with legal obligations (e.g., tax reporting, responding to lawful government requests).
Consent:
Where you have given explicit consent for specific processing activities (e.g., receiving marketing emails, certain cookies). You may withdraw consent at any time.
Vital Interests:
In rare cases, processing necessary to protect your vital interests or those of another person.
7.DATA RETENTION
We retain your Personal Information for as long as necessary to:
- Provide our Services and fulfill the purposes described in this Policy
- Comply with legal, accounting, and regulatory requirements
- Resolve disputes and enforce our agreements
- Maintain business records for legitimate business purposes
Specific Retention Periods:
| Data Type | Retention Period |
|---|---|
| Account Information | Duration of account plus 3 years |
| Project Files and Deliverables | 12 months after project completion |
| Payment and Transaction Records | 7 years (legal/tax requirements) |
| Communication Records | 3 years after last interaction |
| Analytics Data | 26 months |
| Marketing Preferences | Until you opt out or account deletion |
When retention periods expire, we securely delete or anonymize your information unless longer retention is required by law.
8.DATA SECURITY
We implement appropriate technical and organizational measures to protect your Personal Information against unauthorized access, alteration, disclosure, or destruction, including:
Technical Measures
- Encryption of data in transit (TLS/SSL)
- Encryption of sensitive data at rest
- Secure server infrastructure
- Regular security assessments and penetration testing
- Firewalls and intrusion detection systems
- Access controls and authentication
Organizational Measures
- Employee training on data protection
- Access limited to authorized personnel on a need-to-know basis
- Confidentiality agreements with employees and contractors
- Incident response procedures
- Regular security audits
Your Responsibilities
- Keep your account credentials confidential
- Use strong, unique passwords
- Notify us immediately if you suspect unauthorized access
While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
9.INTERNATIONAL DATA TRANSFERS
Your Personal Information may be transferred to and processed in countries other than your country of residence, including the United States, Hong Kong, and other locations where RelentlessGX or our service providers operate.
Safeguards for International Transfers:
For transfers from the EEA, UK, or Switzerland:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions where applicable
- Binding Corporate Rules where applicable
For transfers involving Hong Kong data:
- Compliance with the Personal Data (Privacy) Ordinance (Cap. 486)
- Contractual safeguards ensuring equivalent protection
By using our Services, you consent to the transfer of your information to countries that may have different data protection laws than your jurisdiction.
10.YOUR PRIVACY RIGHTS AND CHOICES
Depending on your location, you may have the following rights regarding your Personal Information:
Right to Access:
Request a copy of the Personal Information we hold about you.
Right to Rectification:
Request correction of inaccurate or incomplete information.
Right to Erasure (Right to be Forgotten):
Request deletion of your Personal Information, subject to certain exceptions.
Right to Restrict Processing:
Request that we limit how we use your information.
Right to Data Portability:
Request your information in a structured, commonly used, machine-readable format.
Right to Object:
Object to processing based on legitimate interests, including direct marketing.
Right to Withdraw Consent:
Withdraw consent at any time where processing is based on consent.
Right to Lodge a Complaint:
File a complaint with your local data protection authority.
How to Exercise Your Rights
To exercise any of these rights, please contact us at:
- Email: [email protected]
- Subject Line: "Privacy Rights Request"
We will respond to your request within 30 days (or as required by applicable law). We may need to verify your identity before processing your request.
Marketing Opt-Out
You can opt out of marketing communications by:
- Clicking the "unsubscribe" link in any marketing email
- Contacting us at [email protected]
- Updating your preferences in your account settings
11.CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)
If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with additional rights.
Categories of Personal Information Collected
In the preceding 12 months, we have collected the following categories:
| Category | Examples | Collected |
|---|---|---|
| Identifiers | Name, email, phone, IP address | Yes |
| Customer Records | Billing information, payment details | Yes |
| Commercial Information | Transaction history, services purchased | Yes |
| Internet Activity | Browsing history, search queries, interactions | Yes |
| Geolocation Data | Approximate location from IP address | Yes |
| Professional Information | Company name, job title | Yes |
| Inferences | Preferences derived from collected data | Yes |
Your California Rights
- Right to Know: Request disclosure of Personal Information collected, used, and disclosed
- Right to Delete: Request deletion of Personal Information
- Right to Correct: Request correction of inaccurate information
- Right to Opt Out of Sale/Sharing: We do not sell Personal Information
- Right to Limit Use of Sensitive Personal Information: Where applicable
- Right to Non-Discrimination: We will not discriminate against you for exercising your rights
How to Submit a Request
Submit a verifiable consumer request by:
- Email: [email protected]
- Include: Your name, email, and description of your request
We will verify your identity using information associated with your account. You may designate an authorized agent to submit requests on your behalf with proper authorization.
California "Shine the Light"
California Civil Code Section 1798.83 permits California residents to request information about disclosure of Personal Information to third parties for direct marketing purposes. We do not share Personal Information with third parties for their direct marketing purposes.
12.OTHER U.S. STATE PRIVACY RIGHTS
If you reside in Colorado, Connecticut, Utah, Virginia, or other states with consumer privacy laws, you may have similar rights to access, correct, delete, and port your Personal Information, as well as opt out of certain processing activities.
To exercise these rights, contact us at [email protected].
13.EUROPEAN ECONOMIC AREA, UK, AND SWISS RIGHTS (GDPR)
If you are located in the EEA, UK, or Switzerland, you have rights under the General Data Protection Regulation (GDPR) or equivalent legislation:
- Access, Rectification, Erasure, Restriction, Portability, and Objection: As described in Section 10
- Automated Decision-Making: You have the right not to be subject to decisions based solely on automated processing that significantly affect you
- Supervisory Authority: You have the right to lodge a complaint with your local data protection authority
Data Protection Authorities:
- EU: See the list at ec.europa.eu/justice/article-29/structure/data-protection-authorities
- UK: Information Commissioner's Office (ico.org.uk)
14.HONG KONG PRIVACY RIGHTS (PDPO)
If you are located in Hong Kong, your Personal Information is protected under the Personal Data (Privacy) Ordinance (Cap. 486) ("PDPO").
Under the PDPO, you have the right to:
- Access: Request access to your Personal Information
- Correction: Request correction of inaccurate data
- Withdrawal: Request cessation of use of your Personal Information for direct marketing
To exercise these rights, contact us at [email protected]. We may charge a reasonable fee for access requests as permitted by the PDPO.
15.CHILDREN'S PRIVACY
Our website and Services are not directed to individuals under the age of 18 (or the applicable age of majority in your jurisdiction). We do not knowingly collect Personal Information from children.
If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at [email protected]. We will take steps to delete such information promptly.
16.THIRD-PARTY LINKS AND SERVICES
Our website may contain links to third-party websites, services, or applications. This Policy does not apply to third-party sites, and we are not responsible for their privacy practices.
We encourage you to review the privacy policies of any third-party sites you visit.
Third-Party Services We Use:
- Payment processors (Stripe, PayPal)
- Analytics (Google Analytics, HubSpot)
- Communication tools (Slack, Zoom, Loom)
- Project management (Notion)
- Cloud hosting (AWS, Google Cloud)
- Social media platforms
17.DO NOT TRACK SIGNALS
Some browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing not be tracked. We currently do not respond to DNT signals, as there is no industry-standard interpretation.
18.CONTACT US
If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:
RelentlessGX
Email: [email protected]
Website: relentlessgx.com
For data protection inquiries, you may also contact our designated privacy contact at the email address above.
Response Time:
We aim to respond to all privacy-related inquiries within 30 days.
ACKNOWLEDGMENT
By using our website or Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.
This Privacy Policy was last updated on March 24, 2026.